2024 CHCO

In the dynamic realm of community health, adaptation is crucial for success. This session offers a compass for navigating change and thriving. Explore assessing organizational readiness and identifying transformation areas. Learn to foster a culture where change is embraced for growth and innovation. Gain practical steps and best practices for adaptability, ensuring your organization leads in community health. Coleman and a health center leader share a transformative journey, equipping teams to master change. Join to evolve into a responsive, innovative organization at the forefront of community health.

Additional Resources: 

• Free Article that Outlines Scheduling Changes
  • https://colemanassociates.com/...
• No Show Article with tools
  • https://colemanassociates.com/...
• The Team Dance (includes jockeying schedule)
  • https://colemanassociates.com/...
• Coleman Innovation Podcast- Focus on No Shows
  • https://colemanassociates.com/...
• Dashboard Article
  • https://colemanassociates.com/...

Health Centers must maintain active strategic plans, addressing capital expenditure and financial management. Expanding facilities, renovating space, or updating equipment demands a nuanced approach. This session, led by industry experts, guides participants through a systematic process informed by proven strategic planning methods. Discover how to navigate capital projects and financial management effectively, ensuring informed decision-making and successful outcomes. Learn best practices for strategic planning, considering recent, current, and anticipated health center trends. Join to gain invaluable insights and tools for crafting and executing a comprehensive strategic plan tailored to your Health Center’s needs and goals.

Additional Resources:

• NACHC/Capital Link Webinar 2023: Strategic Planning: Preparing in Times of Uncertainty
  • https://www.healthcenterinfo.o...
• More Capital Link resources via Health Center Clearinghouse!
  • https://www.healthcenterinfo.o...

Many operations teams invest heavily in data collection, analysis, and presentation, yet fail to impact critical strategic objectives. This session unveils a successful approach implemented at a rural Virginia community health center. By aligning leadership, visualizing data effectively, and building internal capabilities, the organization drove strategic performance improvement. Discover how this fact-based management method enhanced clinical quality, service excellence, access to care, financial health, and workforce across the organization’s strategic pillars. Join to learn actionable insights for optimizing data utilization and driving meaningful change in your operations.

Nationwide, escalating burdens in clinical care delivery are fueling practitioner burnout and diminishing joy in practice across all levels. This strain leads to staffing shortages and compromises care quality, safety, and patient experience. Data identifies key crisis drivers: lack of control over workload, bureaucratic tasks, after-hours demands, ineffective teamwork, and chaotic environments. OCHIN Practice Coaches leverage evidence-based strategies like AHRQ’s EvidenceNOW initiative to support health centers in reducing burden and enhancing wellness. Learn from their experiences and insights in implementing whole culture approaches to mitigate clinician burden. Gain actionable steps to foster a healthier work environment and improve the well-being of care providers and patients alike.

Additional Resources:

• SHAPE project
  • https://pubmed.ncbi.nlm.nih.go....
• Coleman Associates Podcasts
  • https://colemanassociates.com/...

This session is designed to empower community health center leaders with the knowledge and skills needed to navigate the complexities of integrated care. Delve into merging specialties like behavioral health, dentistry, care coordination, and population health within one visit. Beyond theory, gain actionable strategies for leadership and team management across diverse disciplines. Learn from a health center experienced in integration, sharing day-to-day insights. Through interactive exercises and real-world examples, develop a roadmap for successful specialty integration, prioritizing patient care enhancement and health center efficiency optimization. Join in equipping yourself with the knowledge and skills essential for effective leadership in the era of comprehensive healthcare delivery.

Additional Resources: 

• SHAPE project
  • https://pubmed.ncbi.nlm.nih.go....
• Coleman Associates Podcasts
  • https://colemanassociates.com/...

Although telehealth is increasingly preferred by patients, its utilization in health centers remains below industry norms, often hindered by clinician acceptance due to inadequate support and training. Drawing from extensive experience with rural health clinics, this session, led by telehealth optimization expert Christian Milaster and a Telehealth Coordinator from a small rural FQHC, offers proven strategies and practical tactics. Explore how to establish an effective telehealth support structure encompassing Telehealth TechChecks, webside manners training, virtual physical exams, and comprehensive operational, technical, clinical, and strategic support. Join to unlock the potential of telehealth, ensuring its seamless integration and maximizing its benefits for both patients and providers.