Practical Art of Health Center Operations 2021

This session will focus on building high performing teams, defining the care team, managing staff who are working from home and reducing burnout.

This session will focus on building high performing teams, defining the care team, managing staff who are working from home and reducing burnout.

Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience through improved front desk operations.

This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.

This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.