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This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment…
Recruiting and retaining provider staff is an ever-growing challenge for community health centers. This session will discuss total provider compensation – both salaries and fringe benefits – as well as other drivers of provider satisfaction…
Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience t…
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