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This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment.
This session will focus on building an Access Program that is data driven and serves as the foundation for your operational and clinical strategies. Participants will be introduced to the collection and utilization of key access data points and strategies for impacting the five dimensions of access…
Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience t…
This session will focus on tools health centers can use for identifying, measuring and reporting data for decision making in a virtual environment. It will also highlight how to prepare, engage and train staff for a changing work environment…
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