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RTO3

Reimagining the Front Desk

Date
February 23, 2021
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Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience through improved front desk operations.

Speaker

Speaker Image for Kellie Medious
Sr. Director, Patient Access Operations, Erie Family Health Center

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