2025 PAHCO
DateFebruary 25, 2025Leadership has a direct impact on workplace culture and workplace culture has a direct impact on the bottom line. The workforce is getting younger and older at the same time. These challenges, along with other changes in these uncertain times, require strong and impactful leadership at all levels within the health center. Following the framework of the Impact Leadership Model, this session will help health center staff and leaders identify personal strengths, as well as areas for improvement. Participants will discover the path towards unleashing their potential and learn the steps to becoming an employer of choice.
Speakers
Phillip Stringfield, M.S.Deputy Directorr, Health Center Operations Training, NACHCChristina Arebalo, MBAManager, Health Center Operations and Governance, NACHCPresident, Impact2Lead
DateFebruary 25, 2025Health center operations are directly impacted by every decision and goal set within the organizational strategic plan. Your role as a health center Operations leader is to react appropriately ensuring the organization can deliver upon its goals. This session will focus on understanding the operational impact from the strategic plan and how to develop an actionable operations plan. Participants will learn how to take an inter-departmental approach to setting measurable and effective outputs that deliver upon the organizational strategic plan.Speaker
Shannon Nielson, MHA, PCMH-CEEPrincipal Consultant & Owner, Curis Consulting
DateFebruary 25, 2025Health center operations are directly impacted by every decision and goal set within the organizational strategic plan. Your role as a health center Operations leader is to react appropriately ensuring the organization can deliver upon its goals. This session will focus on understanding the operational impact from the strategic plan and how to develop an actionable operations plan. Participants will learn how to take an inter-departmental approach to setting measurable and effective outputs that deliver upon the organizational strategic plan.Speaker
Shannon Nielson, MHA, PCMH-CEEPrincipal Consultant & Owner, Curis Consulting
DateFebruary 25, 2025The goal of this session is to help a health center take compliance requirements from fire drills to minimal preparation with a project management plan of attack. This session will instruct a Health Center to create a culture of compliance through workforce development and project management practices to support compliance activities for successfully preparing for and passing OSVs; to ease the burden of service area competition (SAC) grant applications; and confidently complete budget period progress reports for non-competing continuation. We will discuss how a Health Center can align policies and procedures and operational workflows with HRSA’s Compliance Manual and to continue to maintain the compliance throughout grant years between SACs and OSVs and help workforce to adjust to these practice changes.Speaker
Rebecca Stauffer, MPAManager, CohnReznick
DateFebruary 26, 2025Get ready to discover the hidden heroes of your clinic—the front desk team! This session dives deep into why your front desk staff is critical to your practice’s success. Learn how hiring the right people, keeping them motivated, and setting them up for success can create a smooth-running operation, deliver exceptional patient experiences, and even drive profitability. It’s time to unlock the full potential of your front desk and see just how much they can elevate your clinic and your customer service!Speakers
Amanda Laramie, Trainer & Coach, Coleman AssociatesChief Operations Officer, Coleman AssociatesAdrienne Mann, RNChief Innovations Officer, Coleman Associates
DateFebruary 26, 2025Delivering the best patient experience isn’t just a goal, it’s a necessity for health centers in this new era of competition, transparency, and quality and performance-based reimbursement. This interactive session will overflow with best practice examples of what patients want. You will see demonstrations of the need health centers have effectively met with workflow improvement methods to reduce patient cycle time and scheduling strategies to reduce no-shows, fill open slots, and improve access.Speakers
Amanda Laramie, Trainer & Coach, Coleman AssociatesChief Operations Officer, Coleman AssociatesAdrienne Mann, RNChief Innovations Officer, Coleman Associates
DateFebruary 26, 2025Delivering the best patient experience isn’t just a goal, it’s a necessity for health centers in this new era of competition, transparency, and quality and performance-based reimbursement. This interactive session will overflow with best practice examples of what patients want. You will see demonstrations of the need health centers have effectively met with workflow improvement methods to reduce patient cycle time and scheduling strategies to reduce no-shows, fill open slots, and improve access.Speakers
Adrienne Mann, RNChief Innovations Officer, Coleman AssociatesAmanda Laramie, Trainer & Coach, Coleman AssociatesChief Operations Officer, Coleman Associates
DateFebruary 26, 2025Session 6
In today’s competitive job market, finding and keeping top talent is like striking gold! This lively session will reveal the secret sauce to building a committed, enthusiastic workforce in healthcare. You’ll gain actionable insights into hiring the right people and keeping them engaged for the long haul. To top it off, we’ll spotlight a health center that nailed it, inviting them to share their story of how a motivated team creates outstanding results for staff and patients. If you’re ready to build a dream team that sticks, this is the session for you!
Closing Remarks
You have received two days of information, strategies and techniques to take back to your health center. During this interactive wrap-up session, we will demonstrate how to communicate what you learned with the team to get buy-in. We will end the day with an overview of the next two operation management training courses.Speakers
Amanda Laramie, Trainer & Coach, Coleman AssociatesChief Operations Officer, Coleman AssociatesAdrienne Mann, RNChief Innovations Officer, Coleman AssociatesPhillip Stringfield, M.S.Deputy Directorr, Health Center Operations Training, NACHCChristina Arebalo, MBAManager, Health Center Operations and Governance, NACHC
