2025 CHCO

Join this dynamic session to master organizational transformation in the workplace. Learn how cross-functional teams drive collaboration and efficiency, gain insights from real-life examples, and discover strategies to build a foundation of excellence. Equip yourself to enhance operations, boost workforce engagement, and stay competitive in today’s challenging landscape.

The traditional scheduling template is often a mismatch of staffing needs, Patient-Centered Medical Home (PCMH) requirements, and access demands, leaving entry-level staff responsible for ensuring a smooth day. In this two-part session, healthcare leaders will uncover the root causes and inefficiencies in current scheduling templates and their impact on staff and patient experiences.

Participants will receive hands-on examples and guidance on how to create a better schedule template that accommodates (almost) everyone’s needs and works well for patients, too.

Participants are encouraged to bring a HIPAA-compliant copy of their current schedule template, appointment types, and rules. Through practical exercises, you’ll learn to optimize your schedule for better capacity utilization, reduced no-shows, and increased visits, while minimizing staff and patient frustration. This session will provide the tools to create a dynamic, patient-centered schedule that improves productivity and patient care.

The traditional scheduling template is often a mismatch of staffing needs, Patient-Centered Medical Home (PCMH) requirements, and access demands, leaving entry-level staff responsible for ensuring a smooth day. In this two-part session, healthcare leaders will uncover the root causes and inefficiencies in current scheduling templates and their impact on staff and patient experiences.

Participants will receive hands-on examples and guidance on how to create a better schedule template that accommodates (almost) everyone’s needs and works well for patients, too.

Participants are encouraged to bring a HIPAA-compliant copy of their current schedule template, appointment types, and rules. Through practical exercises, you’ll learn to optimize your schedule for better capacity utilization, reduced no-shows, and increased visits, while minimizing staff and patient frustration. This session will provide the tools to create a dynamic, patient-centered schedule that improves productivity and patient care.

This training session empowers leaders and staff at community health centers to foster a mindset of innovation that improves patient care and organizational efficiency. Participants will explore strategies to inspire creativity, embrace change, and promote collaborative problem-solving. Through interactive sessions, case studies, and hands-on exercises, attendees will gain the tools to identify innovation opportunities, overcome challenges, and implement sustainable solutions. By the end of the program, participants will be equipped to lead initiatives that drive continuous improvement and enhance service to their communities.

Establishing a Culture of Safety (CoS) at your health center requires a commitment of health center leadership to develop a blame-free culture by promoting a non-punitive reporting system, focusing on preventing errors, sharing safety events, training health center staff, and engaging the health center governance. This session will provide the steps to establish a blame-free culture at a health center, share key patient safety concepts evaluated by regulatory bodies and guide health centers in incorporating regulatory expectations into their patient safety and quality programs.

As health centers continue to build a quality-driven approach, it is essential to understand the interdepartmental and programmatic impact of our day-to-day activities. In today’s healthcare environment, activities cannot be siloed in departments; expected outcomes, resource allocation, and data utilization must be strategic and interdepartmentally aligned. Participants will be introduced to operational tools, key performance indicators, and operational strategies that can help achieve aligned goals between clinical, finance, and HR. This session will explore the practicality of delivering organizational goals using aligned data and activities between departments through “trickle-down operational planning.”

As health centers continue to build a quality-driven approach, it is essential to understand the interdepartmental and programmatic impact of our day-to-day activities. In today’s healthcare environment, activities cannot be siloed in departments; expected outcomes, resource allocation, and data utilization must be strategic and interdepartmentally aligned. Participants will be introduced to operational tools, key performance indicators, and operational strategies that can help achieve aligned goals between clinical, finance, and HR. This session will explore the practicality of delivering organizational goals using aligned data and activities between departments through “trickle-down operational planning.”

This session empowers participants to create policies and procedures that promote clarity and consistency within their organizations. Attendees will learn the importance of integrating well-considered approaches into operational frameworks to ensure guidelines are clear, practical, and adaptable to organizational needs. Through case studies and collaborative exercises, participants will gain practical skills to develop and implement policies that enhance operational efficiency while supporting a productive and cohesive workplace environment. This session is ideal for leaders committed to driving continuous improvement and embedding strong operational practices into their organizations.

Bringing it all Together
You have received two days of information, strategies and techniques to take back to your health center. During this interactive wrap-up session, we will demonstrate how to communicate what you learned with the team to get buy-in. We will end the day with an overview of the next two operation management training courses.