Cultivating Health Center Operations (CHCO)


Cultivating Health Center Operations is an intermediate to advanced level training for health center operations leaders and managers. You will learn techniques to align the right people, processes, and places to support operational efficiencies and responses to an ever-changing environment. Whether your health center’s strategic goals include becoming a patient-centered medical home (PCMH), expanding sites or services, or improving quality, financial and other performance measures, this training will provide strategies and best practices to help you achieve success.
  • Thumbnail for Introduction
    Date
    May 12, 2020
    Welcome

    Speaker

    Speaker Image for Phillip Stringfield
    Deputy Directorr, Health Center Operations Training, NACHC
  • Thumbnail for Paper to Practice
    Date
    May 12, 2020
    When was the last time you, and your team, studied the manual that governs your daily operation? In this session you will hear tips and strategies from a former FQHC CEO and current OSV reviewer on how to cultivate the health center program' to ensure you are in continuous compliance and high performance and using the compliance manual as a tool to increase operational excellence.

    Speaker

    Speaker Image for Jen Genua
    Jen Genua, CEO, Genua Consulting, LLC
  • Thumbnail for Cultivating Operations (Data Strategy)
    Date
    May 13, 2020
    This session will focus on the use of data and tools to assess, optimize and sustain operational efficiency within your organization. Day to day operations are undoubtedly impacted by all financial, clinical and human resource decisions that are made within your health center. From creating an Access Program to designing effectively staffed care teams- it is essential that you have your hands on the right qualitative and quantitative data!

    Speaker

    Speaker Image for Shannon Nielson
    Shannon Nielson, MHA, PCMH-CCE
    Principal, CURIS Consulting
  • Thumbnail for UDS Reporting
    Date
    May 14, 2020

    This session will focus on readying your health center for UDS reporting and guiding health centers through meaningful use of the data included within your UDS report. In this session participants will be introduced to a formalized 6-step approach for preparing and submitting your UDS report in an efficient and organized manner. Participants will learn how to utilize your UDS data to influence your population health strategy and drive decision making within the organization.

    Speaker

    Speaker Image for Shannon Nielson
    Shannon Nielson, MHA, PCMH-CCE
    Principal, CURIS Consulting
  • Thumbnail for Week One Wrap-Up
    Date
    May 14, 2020

    Speaker

    Speaker Image for Cindy Thomas
    Cindy Thomas, Director, Clinical Leadership Development, National Association of Community Health Centers
    Director, Clinical Leadership Development, NACHC
  • Thumbnail for Getting the Most from Your EHR
    Date
    May 19, 2020
    This session will share best practices that have been successful in the community health setting. We will explore having the proper team members to manage this ongoing process, how to ensure the clinical perspective is considered, while also getting the business needs of your practice met. Standardizing documentations is one of the best ways to help reduce stress of staff across your organization; see how you can implement this technique in your organization and cultivate buy-in for upholding it.

    Speaker

    Speaker Image for Janette Keddy
    Janette Keddy, RN, Director of Client Success, Azara Healthcare
  • Thumbnail for LEAN Process Improvement Part l
    Date
    May 19, 2020

    To succeed in improving patients' experiences, it is important to use a systematic, structured approach that gives feedback on progress. You will learn the science of improvement and lean methodologies are very complementary methodologies. Leveraging the real day to day issues that FQHC's face, the sessions will provide both the foundation and advanced skills required to determine when and how to utilize the two systems together to achieve faster results in improved health center operations, data governance, care teams, clinical quality measures, and financial efficacy.

    Speaker

    Speaker Image for Deena Pourshaban
    Deena Pourshaban, MPH, PCMH-CCE, COO, Elevation Health Partners
    Cheif Operating Officer, Elevation Health Partners
  • Thumbnail for Lean Process Improvement Part ll
    Date
    May 20, 2020
    To succeed in improving patients' experiences, it is important to use a systematic, structured approach that gives feedback on progress. You will learn the science of improvement and lean methodologies are very complementary methodologies. Leveraging the real day to day issues that FQHC's face, the sessions will provide both the foundation and advanced skills required to determine when and how to utilize the two systems together to achieve faster results in improved health center operations, data governance, care teams, clinical quality measures, and financial efficacy.

    Speaker

    Speaker Image for Deena Pourshaban
    Deena Pourshaban, MPH, PCMH-CCE, COO, Elevation Health Partners
    Cheif Operating Officer, Elevation Health Partners
  • Thumbnail for Data-Driven Practice Transformation Part l
    Date
    May 21, 2020
    From high-level strategy to offering practical and tactical ways to succeed in this new environment, we will discuss the central role of data in clinical and operational stability and success. Learn how to operationalize quality improvement using data in your health center to achieve higher level care delivery and outcomes in a team-based care environment. Hear about shared best practices- tools, tips and tricks for getting the most out of your data and analytics tools.

    Speaker

    Speaker Image for Heather Budd
    Heather Budd, VP of Clinical Transformation, Azara Healthcare
    Vice President, Clinical Transformation, Azara Healthcare
  • Thumbnail for Data-Driven Practice Transformation Part ll
    Date
    May 22, 2020

    From high-level strategy to offering practical and tactical ways to succeed in this new environment, we will discuss the central role of data in clinical and operational stability and success. Learn how to operationalize quality improvement using data in your health center to achieve higher level care delivery and outcomes in a team-based care environment. Hear about shared best practices- tools, tips and tricks for getting the most out of your data and analytics tools.

    Speaker

    Speaker Image for Heather Budd
    Heather Budd, VP of Clinical Transformation, Azara Healthcare
    Vice President, Clinical Transformation, Azara Healthcare
  • Thumbnail for Group Wrap-Up Session
    Date
    May 22, 2020

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