2021 EHCO

Becoming and/or remaining an employer of choice with a focus on creating a positive workplace culture and well-being will be the ones where employees can be easier to recruit and retain. This session will focus on what this looks like in your health center and the steps it will take to get there. You will hear from a CEO who led his health center to become recognized as the first ever FQHC Employer of Choice through Employer of Choice International and the components necessary to achieve this status at your center.

This presentation will provide an overview of the challenges experienced at a FQHC during the COVID-19 pandemic and discuss the use of telehealth and health information technology to provide continuity care using an integrated model. Strategies for success, lessons learned, and future directions will be discussed..

Participants will have a greater understanding of how to apply supply chain and situational awareness to their emergency preparedness plans, partnering with EHR continuity of care platforms and how to pivot to move emergency preparedness plans from just staff and personnel management to also include partnerships, coordination and visibility.

This session will offer tools to improve employee engagement, recruitment and retention of staff and what this means for new permanent remote work. It will also incorporate approaches to supporting burned-out staff, peer-to-peer support, serious medical errors that have occurred, self-care, staffing and the importance of paying attention to your people.

This session will focus on using data dashboards and how they can be utilized to assist leadership in critical decision-making and strategy. As operations leaders, you typically are responsible for gathering data and developing the dashboards; you will be offered tools to ensure that data is presented to leadership in a way that is most useful.