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Managing diverse populations of patients, especially those who are non-English speakers, is more challenging than ever before. Now, intelligent, multilingual “chatbots” embedded in the electronic medical record are a new solution for efficiency, cost-effectiveness, and patient management. Using these innovations for conversational two-way patient communications, community health clinics can achieve new levels of compliance and better health outcomes., while lowering the burden on staff.
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Operating a call center that fields nearly half a million phone calls each year typically requires innovative strategies to support employee recruitment, retention and satisfaction; IT infrastructure; and metric measurement. Then, COVID-19 hit…
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