Error loading player: No playable sources found
ITuB3
Innovative Schedule Changes to Enhance Patient Access by 33%!
Date
October 20, 2020
Explore related products in the following collection:
One health center out of Hope Valley, Rhode Island will share their experience in building a new patient visit model that reached the following results: a 33% increase in patient access, 46% decrease in no-shows, and a 38% increase in capacity utilization. While improving patient access to care has many favorable benefits to patients including improved health outcomes and quality of care, it requires process changes, innovation, and a bold leadership group. Results include a greater volume of patient visits while also attaining improvements in no-show reductions and capacity utilization.
Learning Objectives
- Attendees will hear and learn the tools and tactics that are crucial to obtaining results of decreasing patient cycle times.
- Attendees will identify ways to increase capacity utilization by reducing missed opportunities.
- Attendees will hear how this organization was able to increase their patient access by 33% and what methods and tools were used to move the needle in this metric.
Speakers
Alison Croke, BS, MHA
President and CEO, Wood River Health Services
Trainer, Coach, Coleman Associates
Tracks
Related Products
A Partnership Between Two States and Several FQHCs to Address Workforce Shortages and Improve Health Outcomes
The dearth of physicians in underserved communities widens health disparities…
Call Centers in the Time of COVID…and Beyond
Operating a call center that fields nearly half a million phone calls each year typically requires innovative strategies to support employee recruitment, retention and satisfaction; IT infrastructure; and metric measurement. Then, COVID-19 hit…
Access to Care in the "New Normal"
Prior to COVID-19, health centers often struggled with engaging patients in their care or providing care in non-traditional ways, such as via telehealth or the patient portal…
Medical Assistant Roles and Skills in Telehealth Team-Based Care
Medical Assistants are sometimes described as the “choreographers” of the team-based care visit…
