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The patient experience is a significant focus for health center success. Health Center design can influence patient satisfaction and retention. Evaluation of the first contact to the end of a visit can identify areas for restructuring and improved patient flow. Upgrading your design, implementing streamlined processes, and engaging technology can decrease no-shows and enhance satisfaction. This presentation will explore the impact of the first contact with the patient and discuss ways to streamline the patient experience through physical design. The health center should examine ways to optimize data capture for key performance indicators using structured techniques.
Most places do it backward. Often we as leaders get a bunch of administrators together in a room and hammer out processes and then hand binders to staff or send emails (which are not often read!) and staff do not do what is asked…. Why? It was the right idea…
Typically, it goes like this: health center leaders are promoted because they were our super stars, our most highly contributing team members… But, so few have been given the tools to succeed as effective leaders to grow and evolve the staff that are now in their charge…
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