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The patient experience is a significant focus for health center success. Health Center design can influence patient satisfaction and retention. Evaluation of the first contact to the end of a visit can identify areas for restructuring and improved patient flow. Upgrading your design, implementing streamlined processes, and engaging technology can decrease no-shows and enhance satisfaction. This presentation will explore the impact of the first contact with the patient and discuss ways to streamline the patient experience through physical design. The health center should examine ways to optimize data capture for key performance indicators using structured techniques.
This session will focus on the process of developing an effective and efficient population health strategy. Participants will learn how to assess and prioritize population health initiatives that are in line with organizational strategy…
The goal of this session is to take OSV preparation from a fire drill to minimal preparation. This session will instruct health centers to create a culture of compliance through workforce development, support activities to maintain compliance, and be successful in preparing for an OSV or SAC…
This session will focus on the impact credentialing has on a health center’s revenue cycle. Participants will learn effective ways to align credentialing and privileging with enrolling providers in insurance plans…
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