Operational Site Visits 101: Lessons Learned and Promising Practices From the Field

The Health Center Program Requirements provide Federally Qualified Community Health Centers - both 330-funded grantees and Look-Alikes - with a valuable framework and floor on which they can build and enhance their operations. HRSA conducts regular oversight of health centers through Operational Site Visits (OSVs). The OSV provides health centers with an important opportunity to strategically examine and assess their delivery of services, management and finance, governance structure, and how they conduct needs assessments.

This session will provide participants with an overview of how health centers can utilize the OSV preparation process to significantly improve clinical and operational performance. Speakers include leaders from health centers that engaged in a robust internal review process ahead of their OSV. Speakers will share lessons learned from engaging in this process and promising practices for using this process to strategically assess areas in need of greater oversight or improvement. Learn about key trends and patterns that emerge in OSVs and how these can translate into becoming higher performing, innovative providers of comprehensive primary health care services.

• - Describe how health center leaders prepared for their OSVs.
• - Identify best practices for having no or minimal unmet conditions during an OSV.
• - Discuss key trends that reviewers see and areas of concern to address during an OSV.