The COVID pandemic has upended CHC financial models. Previous financial projections aren’t useful, and it is hard to project visits. Testing and immunization financials are also unclear. This session will discuss using shorter, flexible budgeting templates, and evaluate the medium-term financial outlook.

A resilient team is able to effectively respond to unforeseen challenges and agilely pivot when confronted with crisis. These teams are made up of confident and self-managed individuals able to focus their attention on the right things at the right time. They are better equipped to perform in an environment of continuing uncertainty and uncontrollable change. Decisions must be made in the moment. Leaders need to be adaptive and, often working remotely, trust the actions of their work force on the ground. They must strengthen the environment that supports their front-line teams who need to be present and, despite challenges, adversity and constant changes, meet the needs of the organization and take care of patients as well as themselves. During this session we will discuss factors that define resilience, the unique components of a resilient team and steps for development. Take away tools to improve communication and build trust, build adaptive leadership skills and engage diverse perspectives and increase inclusivity across your organization.

Tools such as workflow process analysis and Lean methods can be very helpful in implementing new programs effectively. They can also be used to optimize programs that have been implemented rapidly. Many health centers implemented telehealth programs rapidly in response to the current pandemic and public health emergency. Some of these programs may benefit from the improvements that can be gained from using a more structured analysis and process. This presentation will provide an overview of workflow process analysis tools and an example of how Lean methods were used to implement a telehealth program both rapidly and efficiently across a multi-site community health center.