Karen Shields

Deputy Director, Center for Medicaid and CHIP Services, Centers for Medicare and Medicaid Services

Karen Shields a Deputy Director in the Office of the Center Director at the Center for Medicaid and Chip Services (CMCS) at CMS responsible for Medicaid Operations. She has over 30 years of experience in Business and Systems Operations. Karen returned to CMS in April to lead CMCS after a stint in the private sector. Before leaving CMS in 2018, she served as the Deputy Director at Center for Consumer Information and Insurance Office (CCIIO) and as the Director for Marketplace Operations. During her time at CCIIO she led multiple Open Enrollment periods for the Healthcare Exchanges and oversaw the team responsible for the implementation, design and launch of systems for the disbursement of over $23 billion in federal payments to health insurance plans.