The Patient Schedule: How to Transition from a Static Tool to a Patient-Centered Dynamic Design

Date
June 13, 2019

The scheduling template is often a mismatch of staffing needs, PCMH and access requirements. It is
created by one team then passed on to your entry-level staff to “get it right” so that everyone has a
predictable and good day. This session gives hands on examples of how to create a better template,
what to consider to meet (almost) everyone’s demands, and get a schedule that works well for patients
too. Participants are encouraged to bring a blank copy (HIPAA compliant) of the schedule template, a
list of appointment types, and the rules that accompany the current schedule. You will participate in a
practical exercise to determine how and when to make changes.
You will learn how to use the template to maximize capacity utilization through dynamic schedule
management, how to anticipate and reduce no shows, increase visit numbers all while decreasing staff
and patient frustration.

Speaker

Speaker Image for Melissa Stratman
Chief Executive Officer, Coleman Associates

Related Products

Thumbnail for Session One: Data-Driven Excellence: A Day in the Life of a Great Health Center Manager
Session One: Data-Driven Excellence: A Day in the Life of a Great Health Center Manager
Embark on a day in the life of a successful health center manager through this training, immersing participants in data-driven decisions, leadership challenges, and operational excellence…
Thumbnail for Future-Ready Leadership: Navigating the Changing Landscape of Healthcare
Future-Ready Leadership: Navigating the Changing Landscape of Healthcare
Amidst continuous transformation in the healthcare industry, a forward-thinking approach must be embraced by community health center leaders. This session aims to empower leaders by equipping them with specific knowledge and skills necessary to navigate the ever-changing landscape…
Thumbnail for Building a Highly Effective Management Team: A How-To Guide for an Evolving Team of Leaders
Building a Highly Effective Management Team: A How-To Guide for an Evolving Team of Leaders
Every team has its dysfunctions but how do you practically ensure that teams are working together for a common goal, one that all staff can feel and appreciate when they’re on the front lines every day? This session is designed to build upon the core concepts shared at PAHCO and draw upon practices…
Thumbnail for Creating Systems to Cultivate a Culture of Change
Creating Systems to Cultivate a Culture of Change
In the dynamic realm of community health, adaptation is crucial for success. This session offers a compass for navigating change and thriving. Explore assessing organizational readiness and identifying transformation areas…

Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.