Enabling Services: A Technologically Integrated Approach

Valley-Wide Health Systems, Inc. is a rural, frontier Federally Qualified Health Center composed of 12 primary care sites, 8 dental sites, 3 physical therapy sites, and 2 pharmacy sites. Over the last eight years, Valley-Wide has worked to develop and modernize its enabling services department. Starting with multiple spreadsheets, filing cabinets, and an access database, Valley-Wide began a journey to bring enabling services’ records into the EHR. With the state accountable care organization (ACO) creation, Valley-Wide was poised at a unique point to develop a comprehensive enabling services template set within their EHR. Starting with the cannibalization of their EHR's behavioral health system, the template set quickly morphed into a completely custom-built system. Today, with Phase Two of the state's ACO program starting, as well as the addition of financial eligibility, referrals, pre-auth staff and dental navigation; Valley-Wide's enabling services system must meet an ever-changing set of needs and an ever-expanding list of deliverables-- from ACO to UDS. As an owner/partner of the regional ACO delegate, Valley-Wide is challenged to set a new standard of enabling services in the region. Moving into the future, Valley-Wide's system is prepared to facilitate and lead an integrated enabling services delivery model.