Elevating Staff Roles to Create a High Performing Team

Date
June 13, 2019

People are your most valuable resource. In this session we explore the value of effective staffing at the
health center. You will learn how to align and enhance the models of care that involve different roles
and responsibilities for Front Desk, Medical Assistants, Nurses and other support staff. You will also
see examples of how some leading health centers are organizing care teams to leverage the variety of
skills in order to improve show rate and access, increase capacity utilization, increase throughput and
increase both patient and staff satisfaction.

Speaker

Speaker Image for Melissa Stratman
Chief Executive Officer, Coleman Associates

Related Products

Thumbnail for 70% of Change Initiatives Fail: They Don't Have to! How to Pilot &Operationalize a Successful Implementation
70% of Change Initiatives Fail: They Don't Have to! How to Pilot &Operationalize a Successful Implementation
Most places do it backward. Often we as leaders get a bunch of administrators together in a room and hammer out processes and then hand binders to staff or send emails (which are not often read!) and staff do not do what is asked…. Why? It was the right idea…
Thumbnail for Harmonizing Healthcare: Integrating Specialties for Comprehensive Patient- Centered Care
Harmonizing Healthcare: Integrating Specialties for Comprehensive Patient- Centered Care
This session is designed to empower community health center leaders with the knowledge and skills needed to navigate the complexities of integrated care. Delve into merging specialties like behavioral health, dentistry, care coordination, and population health within one visit…
Thumbnail for Creating Systems to Cultivate a Culture of Change
Creating Systems to Cultivate a Culture of Change
In the dynamic realm of community health, adaptation is crucial for success. This session offers a compass for navigating change and thriving. Explore assessing organizational readiness and identifying transformation areas…
Thumbnail for Building a Highly Effective Management Team: A How-To Guide for an Evolving Team of Leaders
Building a Highly Effective Management Team: A How-To Guide for an Evolving Team of Leaders
Every team has its dysfunctions but how do you practically ensure that teams are working together for a common goal, one that all staff can feel and appreciate when they’re on the front lines every day? This session is designed to build upon the core concepts shared at PAHCO and draw upon practices…

Privacy Policy Update: We value your privacy and want you to understand how your information is being used. To make sure you have current and accurate information about this sites privacy practices please visit the privacy center by clicking here.