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Elevating Staff Roles to Create a High Performing Team
Date
June 13, 2019
People are your most valuable resource. In this session we explore the value of effective staffing at the
health center. You will learn how to align and enhance the models of care that involve different roles
and responsibilities for Front Desk, Medical Assistants, Nurses and other support staff. You will also
see examples of how some leading health centers are organizing care teams to leverage the variety of
skills in order to improve show rate and access, increase capacity utilization, increase throughput and
increase both patient and staff satisfaction.
Every team has its dysfunctions but how do you practically ensure that teams are working together for a common goal, one that all staff can feel and appreciate when they’re on the front lines every day? This session is designed to build upon the core concepts shared at PAHCO and draw upon practices…
Give us tools! Building on the introductory course in Practical Art of Health Center Operations (PAHCO), this second installment focuses on operationalizing successful change and provides helpful aids to guide health centers in the midst of change…
Embark on a day in the life of a successful health center manager through this training, immersing participants in data-driven decisions, leadership challenges, and operational excellence…
In the dynamic realm of community health, adaptation is crucial for success. This session offers a compass for navigating change and thriving. Explore assessing organizational readiness and identifying transformation areas…
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