The Practical Art of Health Center Operations is a training that delivers proven strategies, techniques, and best practices to enhance health center operations. The sessions demonstrate how health centers can improve the patient experience by ensuring appropriate staff, processes, and procedures are efficient and patient-centered.

The agenda is designed by, and for, Chief Executive Officers, Chief Operating Officers, Practice/Clinic Managers, Data and Informatics Analysts, and other clinical and non- clinical managers and supervisors. Participants will find best practice solutions for re- engineering processes and implementing staff recruitment, engagement, and retention techniques to create a high-performing organization. Participants will receive relevant examples of performance measures for effective decision-making, strategies to retain great staff, an overview of the budgeting process, tools for engaging patients and a platform to discuss the impact of Social Determinants of Health data.

Learning Objectives

By the end of this virtual two, half-day training, the participants will:

> Receive examples of how to keep/retain great staff including collecting ideas for preventing burnout on care teams and hear examples of what other health centers have tested for incentivizing staff.

> Assess their operations and make decisions about economic impact around adding providers, phone staff, reducing TNAA, hiring additional support staff, etc.

> Understand how PRAPARE enables health centers to better understand patient complexity, address social risks, and demonstrate value.

> Explain the key performance indicators to be used for monitoring sustainability and performance.

> Learn about tools available to assess patient needs.