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Tuesday
This session helps health center operational leaders to assess and focus their energies on their ever-changing staff pool. This session will provide tips on attracting and retaining great staff. It will provide concrete steps to develop systems that will help us grow strongly in 2022 with a new health center workforce performing best operational practices for leveraging staff.
Tuesday
This session is a foundation for operational leaders to begin to develop complementary approaches to the operational and financial sides of running a health organization. This session will introduce concepts such as evaluating for grant vs visit revenue, assessing lost revenue streams, determining how to begin to turn the tide of the loss revenue through operational improvements as well as counteract the current implications of poor access and Value Based contracts.
Tuesday
03:30pm - 05:00pm EDT - February 22, 2022 | Room: V100-Zach Coffey
Nalani Tarrant, MPH, PMP; Sarah Halpin, MPH; Yuriko De La Cruz, MPH, CPHQ
Credits Available:
1.80 Accountants (CPE) | 1.50 Other (CEU)
This session will provide an introduction to PRAPARE, how health centers are implementing the tool, and how PRAPARE data has accelerated care improvements, population health, and health equity. Presenters will also summarize how PRAPARE has enabled health centers to better plan for and allocate care resources more efficiently and effectively.
Wednesday
12:00pm - 01:30pm EDT - February 23, 2022 | Room: V100-Zach Coffey
Ms. Shannon Nielson, MHA, PCMH-CCE
Credits Available:
1.80 Accountants (CPE) | 1.50 Other (CEU)
The use of data in our health centers is more critical than ever before. With new, innovative ways to provide access to high quality care and a shift toward value-based payments, the process of gathering, understanding, and evaluating measurement data is vital for health centers. This session will focus on the various types of measurement for health centers; how to identify, measure, and report data for successful decision making; and how to prepare and engage health center staff for this new level of transparency.
Wednesday
01:35pm - 03:05pm EDT - February 23, 2022 | Room: V100-Zach Coffey
Ms. Shannon Nielson, MHA, PCMH-CCE
Credits Available:
1.80 Accountants (CPE) | 1.50 Other (CEU)
The use of data in our health centers is more critical than ever before. With new, innovative ways to provide access to high quality care and a shift toward value-based payments, the process of gathering, understanding, and evaluating measurement data is vital for health centers. This session will focus on the various types of measurement for health centers; how to identify, measure, and report data for successful decision making; and how to prepare and engage health center staff for this new level of transparency.
Wednesday
03:10pm - 05:00pm EDT - February 23, 2022 | Room: V200-Amber Doran
Raisa Lisette Ugarte-Rivera, MA; Brandon L. Jones, MHA
Credits Available:
1.80 Accountants (CPE) | 1.50 Other (CEU)

Patient engagement and satisfaction are fundamentals for effectively executing patient centered care and related care models. When addressing patient engagement and satisfaction, we focus on the patient experience in the clinic and very often overlook the circumstances of a patient before and after the visit.In this session we will discuss patient engagement and satisfaction following the Patient Centered Medical Home concept areas. We will pay special attention to the concept of “Knowing and Managing Your Patients”. Understanding that social determinants of health play an important role in health outcomes and that identifying the needs of communities are key to developing a patient centered strategy.