Kellie Medious
Senior Director of Patient Access Operations and DEI Officer, Erie Family Health Centers
Kellie Medious is a determined, results-driven, and highly influential leader with extensive experience in management, operations, customer service, and call center management. As a member of Erie's Senior Operations team, Kellie contributes to and develops implementation strategies for organizational priorities. She has been vital in the transformation of the Patient Access Center structure. HRSA identified our Patient Access Center as a best practice model for grant sites across the nation. Kellie currently oversees the Patient Access Center, Scheduling Operations, Referrals, and Health Information Management teams at Erie. Kellie currently serves as Erie's Diversity, Equity and Inclusion (DEI) officer.
Appearances
DateOctober 20, 2020Operating a call center that fields nearly half a million phone calls each year typically requires innovative strategies to support employee recruitment, retention and satisfaction; IT infrastructure; and metric measurement. Then, COVID-19 hit…Speaker
Senior Director of Patient Access Operations and DEI Officer, Erie Family Health Centers
