Decreased No-Shows, Improved Productivity and Dramatically Reduced Cycle Times - a Case Study

Many health centers face issues with failed appointments or high no-show rates, low productivity that impacts finances, and long waits to be seen or on the phone to speak with a staff member. We try the same tactics, hoping they’ll work, but they never quite catch on. This workshop will include a case study of one health center that reduced cycle times by 27%, decreased their call abandonment rate by 68%, and put a plan in place to sustain the operational improvements that were responsible for this change. Attendees will learn tactics they can use to improve each of these data points, which will also improve patient and staff satisfaction. Leave this workshop with both an understanding of the roadmap to success and concrete tactics that can be implemented immediately to improve operations.