CEO, Process Redesigner, Coleman Associates
Melissa is the owner and CEO of Coleman Associates. As CEO, Melissa has shepherded Coleman’s growth and developed many firsts: performance Dashboards program for clients, a tailored model for private practices, a tailored specialty care access program, a concretized Tactical Nurse™ training program, the Indispensable MA program, and architectural partnerships. Melissa is both a process redesigner and a digital process designer.
Melissa founded the nationally utilized online training program (www.Vroom.Training) and began the development of Coleman’s video training tools. Besides her clinical skills and experience in the public health setting, Melissa has also worked for an insurer, a health care marketing firm and in the hospital setting where she developed a Cultural Diversity and Interpretive Services Department.