Elevating Staff Roles to Create a High Performing Team

People are your most valuable resource. In this session we explore the value of effective staffing at the
health center. You will learn how to align and enhance the models of care that involve different roles
and responsibilities for Front Desk, Medical Assistants, Nurses and other support staff. You will also
see examples of how some leading health centers are organizing care teams to leverage the variety of
skills in order to improve show rate and access, increase capacity utilization, increase throughput and
increase both patient and staff satisfaction.