Driving the Practice Transformation with a Culture of Excellence – Part I

Transforming a culture is often substantially more difficult than changing a business process or
information systems. The participants in this session will learn from firsthand experience what it takes
to build a culture of excellence and how this transformation can help centers become an Employer of
Choice. They will also learn how a culture transformation positively impacts critical success factors like
quality, staff and patient satisfaction, patient access and net income. In part one, participants will learn
the step-by-step approach to initiating the transformation and key performance indicators to assure
success. Key focus areas for this session will be the strategic plan and process, business intelligence
and data integrity, safety and compliance and organizational structure. Participants will learn how to
apply these early on in the transformation process to assure buy-in from all stakeholders.