IFE1 - Revitalizing an FQHC, the Operational Plan, and the Health of the Community: A Case Study

In an age when funding for health care is uncertain, this session highlights a case study of a Federally Qualified Health Center (FQHC) that succeeded in developing a Patient-Centered Medical Home model, as part of transitioning their location. Through the process, Family Healthcare of Hagerstown was able to increase patient access and expand physical capacity to increase services, resulting in higher volume, increased patient satisfaction, higher physician retention, and greater personal accountability in individual care. Attend this session to learn how Family Healthcare of Hagerstown determined financial feasibility, appropriate site and space planning, market validation, and rebranding as part of their pre-planning efforts.

Presenters will highlight how this FQHC not only revitalized its space and patient experience, but also its community, by repurposing an abandoned building.

• Describe financial feasibility, market validation, and service rationalization processes driven by community needs.
• Identify successful tactics to improve patient satisfaction and experience while keeping value and cost of care as top priorities.
• Explore the place of a new FQHC in population health improvement of the greater community.