IThD2 - Developing Your Skills as a Patient-Centered Manager

Managers play a key role in creating a patient-centered experience. This session will give managers an action plan to redesign their management style so their processes are truly patient-centered. Managers and administrators will leave with the ability to give constructive, objective, data-driven feedback to employees that will immediately start transforming their patient experience.

• Complete a self-assessment for patient-centeredness.
• Develop measures for patient-centered management you can immediately apply.
• Use your self-assessment to develop an actionable plan to measure your employees’ performance using patient-centered data.