Managing Growth by Matching Supply and Demand

The Institute of Medicine report Transforming Health Care Scheduling and Access - Getting to Now (2015) lists a set of "Basic Access Principles for all Settings." The first principle is "Supply-demand matching through formal ongoing evaluation." In preparation for the Affordable Care Act, Community Health Center leaders at Denver Health set out to create operations dashboards to match appointment supply and demand for a system of eight community health centers providing care to 150,000 patients and 600,000 visits annually. Several visual tools were developed to evaluate performance at the system, division, clinic, and provider levels. These tools provided valuable insights into cause-and-effect relationships that were leveraged to expand practices across the organization while simultaneously maintaining good patient access._x000D_
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Developing and using operational dashboards to align supply and demand is a challenge for many organizations. The goal of this workshop is to streamline this effort for others by tracing the course of our institutional learning within a context of an analytic progression. The workshop scope will not be limited to the past but will include future operational analytic tools and dashboards in development to support population health and take advantage of Big Data, predictive, and prescriptive analytics.

• Develop and use operational dashboards and other analytical tools for data-driven decision (DDD) making.
• Establish a streamlined process for data collection.
• Create pull for advanced analytics by partnering with clinical leaders to resolve ongoing issues.