NWOT01 - Planning for Growth from the Patient Experience

The patient experience is a significant focus for health center success. Health Center
design can influence patient satisfaction and retention. Evaluation of the first
contact to the end of a visit can identify areas for restructuring and improved patient
flow. Upgrading your design, implementing streamlined processes, and engaging
technology can decrease no-shows and enhance satisfaction. This presentation will
explore the impact of the first contact with the patient and discuss ways to streamline
the patient experience through physical design. The health center should examine
ways to optimize data capture for key performance indicators using structured
techniques.