NWOT01 - Planning for Growth from the Patient Experience
Feb 21, 2023 12:20pm
‐ Feb 21, 2023 1:50pm
The patient experience is a significant focus for health center success. Health Center design can influence patient satisfaction and retention. Evaluation of the first contact to the end of a visit can identify areas for restructuring and improved patient flow. Upgrading your design, implementing streamlined processes, and engaging technology can decrease no-shows and enhance satisfaction. This presentation will explore the impact of the first contact with the patient and discuss ways to streamline the patient experience through physical design. The health center should examine ways to optimize data capture for key performance indicators using structured techniques.
MSN, RN, CNL, CPNP-PC, EDAC,
Health Center Operations and Facilities Planner,