PFA3 - Expanding Your Health Center’s Service Lines: How Board Members Can Support Strategic Service Line Expansion

Health centers sometimes consider adding new services, whether due to an identified service gap, patient demand, or other needs in the community. If your health center is considering expanding the services it offers, your board of directors is a critical part of the process.  This session will provide health center board members with an overview of service line expansion, including why a health center might consider such expansion, what the board’s role is in the process, and what strategic questions to consider when exploring service line expansion. Panelists will discuss real-world examples of services their health centers expanded and the roles their boards and executive teams played in the process.