NOW03 - The Patient Journey Beyond the Clinic: Patient Engagement and Satisfaction + Wrap Up

Patient engagement and satisfaction are fundamentals for effectively executing patient centered care and related care models. When addressing patient engagement and satisfaction, we focus on the patient experience in the clinic and very often overlook the circumstances of a patient before and after the visit.In this session we will discuss patient engagement and satisfaction following the Patient Centered Medical Home concept areas. We will pay special attention to the concept of “Knowing and Managing Your Patients”. Understanding that social determinants of health play an important role in health outcomes and that identifying the needs of communities are key to developing a patient centered strategy.