Where Things Stand on HRSA’s Operational Site Visit: What to Expect, How to Prepare, and Insights from the Field

COVID-19 has fundamentally changed the health care delivery landscape, but one constant for health centers is HRSA’s Operational Site Visit (OSV). Health centers continue to be assessed for compliance with the Health Center Program requirements, the Compliance Manual continues to serve as the definitive resource for those program requirements, and the Site Visit Protocol continues to be the tool reviewers use to assess compliance and identify operational performance best practices during OSVs. But how OSVs are delivered has changed, and how health centers prepare and participate in OSVs has changed. Attend this session to learn insights and key strategies for all phases of the OSV process – preparation, execution, and follow-up – from federal representatives, an OSV reviewer, and a health center executive. Speakers will highlight how OSVs look differently during and beyond COVID, and how health centers can create a process of continuous compliance that leads to performance improvement and operational excellence.