Clear on Cost: Conversations Between Health Center Patients and Providers About Cost of Care - NCA FEATURED

Migrant Clinicians Network (MCN), funded by the Robert Wood Johnson Foundation, conducted a one-year study of adult patients receiving health center care to determine best practices for conducting cost-of-care (CoC) conversations and optimal methods for training clinic staff. This project examined determinants of building trust between clinicians and their patient populations to improve acceptance and implementation of CoC conversations. Session presenters will showcase staff training modules, with background and evidence about the potential improvement on patient adherence and outcomes with positive CoC conversations; tools for health insurance literacy for patient handouts; and a clinic CoC conversation policy template.