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Exploring Critical Success Factors for Telehealth Implementation

Oct 25, 2019 1:30pm ‐ Oct 25, 2019 3:00pm

Credits: None available.


The National Consortium of Telehealth Resource Centers work to support providers in starting or growing telemedicine programs. Our regional center in California (CTRC) developed a concrete and accessible Telehealth Implementation Roadmap. It was designed to help individuals identify the critical steps and their logical order of completion towards successful program implementation. This panel will identify and discuss in detail the critical steps every program should consider when planning for a telehealth program. A successful telehealth program integrates leadership and ensures adequate capacity across all four sectors: 1) Telehealth Operations 2) Technology 3) Clinical Services 4) Business and Sustainability. The panelists will also address some often-overlooked challenges, including structured relationships, contracting models, and policy and reimbursement. Panelists will share their unique perspective as it relates to each portion of the Roadmap.


  • Kathy Chorba, Executive Director, California Telehealth Resource Center
  • Mei Kwong, JD, Executive Director, Center for Connected Health Policy
  • Deb LaMarche, Program Director and PI, Northwest Regional Telehealth Resource Center


Credits: None available.

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