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Leveraging Lean Tools for Operational Improvements

Oct 25, 2019 1:30pm ‐ Oct 25, 2019 3:00pm

Credits: None available.


This session will discuss how Open Door Health Services embraced Lean methodologies to drive efficiencies within their organization. By using a variety of tools, Open Door Health Services tackled projects including patient scheduling/access, medical assistant workflows, and implementation of a chronic care management (CCM) program. These initiatives have led to significantly increased access, decreased patient cycle time, and improved patient engagement related to chronic diseases.


  • Allison Bryan-Jungels, MS, CHES, Assistant Director, Purdue Healthcare Advisors
  • Laura Medows, Director of Clinical Information Systems, Open Door Health Services
  • Ashley Wilson, MHA, BSN, RN, Director, Clinical Operations, Open Door Health Services


Credits: None available.

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