0      0

2017 FOM/IT - eSHOW test collection

IFE1 - Revitalizing an FQHC, the Operational Plan, and the Health of the Community: A Case Study

Oct 27, 2017 9:00am ‐ Oct 27, 2017 10:30am


In an age when funding for health care is uncertain, this session highlights a case study of a Federally Qualified Health Center (FQHC) that succeeded in developing a Patient-Centered Medical Home model, as part of transitioning their location. Through the process, Family Healthcare of Hagerstown was able to increase patient access and expand physical capacity to increase services, resulting in higher volume, increased patient satisfaction, higher physician retention, and greater personal accountability in individual care. Attend this session to learn how Family Healthcare of Hagerstown determined financial feasibility, appropriate site and space planning, market validation, and rebranding as part of their pre-planning efforts. Presenters will highlight how this FQHC not only revitalized its space and patient experience, but also its community, by repurposing an abandoned building.


  • Jennifer Edmonds, Market Intelligence Analyst, ERDMAN
  • Ted Henson, Director, Health Center Performance and Innovation, National Association of Community Health Centers, Director, Health Center Performance and Innovation, NACHC
  • Michael McKay, Vice President Architecture, Design, ERDMAN
  • Kim Murdaugh, Executive Director, Family Healthcare of Hagerstown

You must be logged in and own this session in order to post comments.