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2017 FOM/IT - eSHOW test collection

IThD2 - Developing Your Skills as a Patient-Centered Manager

Oct 26, 2017 1:00pm ‐ Oct 26, 2017 2:30pm


Managers play a key role in creating a patient-centered experience. This session will give managers an action plan to redesign their management style so their processes are truly patient-centered. Managers and administrators will leave with the ability to give constructive, objective, data-driven feedback to employees that will immediately start transforming their patient experience.


  • Ted Henson, Director, Health Center Performance and Innovation, National Association of Community Health Centers, Health Center Growth & Development, NACHC
  • Adrienne Meier, RN, Trainer, Coach, Coleman Associates

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