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Managing the Front Desk & Beyond


Feb 7, 2019 8:39am ‐ Feb 7, 2019 8:39am

Description

“Beyond the Front” is a specially-designed training that takes a deep dive into the value to your practice and what it really means to your bottom line to hire the right front desk employees. This session will teach you what you need to know before you make the important decision of who to hire for the front desk. What do they really do and can it make a difference in my clinic? Does your Front Desk add value or does it cost you money? Do you have a high rate of burn out from all staff? Do you have longevity and retention in your staff hiring? What makes the difference? This position is directly affecting customer service, billing, patient visits, no shows, morale, advertising, provider satisfaction. Do you have constant complaining and drama rather than professional, compassionate appropriate patient care? This is the class that will open your perspectives into how valuable and important a part Customer Service and Front Desk Employees make. This class will go beyond hiring and teach how to create a great team.

Speaker(s):

  • Susie Hutchinson, CAPPM, CMSR, PCMH CCE, Director of Practice Management & Health

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