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Improve Engagement, Efficiency, and the Experience: How to Design and Conduct an Operational Workflow: Part One


Feb 6, 2019 8:39am ‐ Feb 6, 2019 8:39am

Description

Delivering the best patient experience isn’t just a goal, it’s a necessity for health centers in this new era of competition, transparency, and quality and performance-based reimbursement. This interactive session will overflow with best practice examples of what patients want. You will see demonstrations of those needs health centers have effectively met with workflow improvement methods to reduce patient cycle time and scheduling strategies to reduce no-shows, fill open slots, and improve access.

Speaker(s):

  • Melissa Stratman, CEO, Coleman Associates, Chief Executive Officer and Trainer/Coach/Innovator, Coleman Associates

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