As medical practices move from a fee-for-service reimbursement environment to fee-for-value reimbursement, it is increasingly important for the financial health of the organization to be able to optimally manage the health of the practice's patient population in a cost-effective manner. For a community health center (CHC) practice, the decision to offer medical services virtually, however, does not come without significant organizational commitment and investment cost. From a clinical perspective, virtual care requires physician acceptance of a paradigm shift in how a relationship is established between patient and physician. From a financial perspective, key areas of concern are: (1) return on investment (ROI) projections; and (2) the potential implications of not offering a virtual visit solution.
This presentation seeks to: provide a review of existing literature on the topic of telemedicine with a focus on synchronous virtual encounters in primary care; evaluate experiences of primary care practices; and, ultimately, provide additional knowledge to assist practice administrators and key stakeholders in decision-making and strategic planning as it relates to the value of virtual visits to the future of their organizations.
Understand how virtual visits can be utilized effectively in the primary care setting.
Understand the ROI from the clinical and patient perspectives in utilizing virtual visits.
Understand reimbursement in the fee-for-service model, as well as the opportunities in the value-based payment model.