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2019 Policy & Issues Forum

PFB1 - HRSA’s Operational Site Visit: Preparing Health Centers for Year-Round Compliance and Performance Improvement

Mar 29, 2019 8:00am ‐ Mar 29, 2019 9:30am


The Health Center Program Requirements are a critical foundation for a health center’s success, and HRSA’s Site Visit Protocol has changed the way operational site visits (OSVs) are conducted and how HRSA assesses compliance with program requirements.  

This session will share lessons learned and best practices at all phases of the operational site visit process. Participants will leave this session with innovative strategies and insight into how high-performing health centers use the OSV to engage in a continuous process of not just program compliance, but performance improvement and operational excellence.


  • Ernia Hughes, MBA, Director, Office of Health Center Investment Oversight, Bureau of Primary Health Care/HRSA
  • Angela Powell, MPH, CPH, Director, Office of Health Center Program Monitoring, Bureau of Primary Health Care, HRSA


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