IWA1 - Redesigning Health Center Staffing and Workflows for the Future

Market forces and payment models are forcing CHCs to change the way they operate. This session will cover two key elements of that change – staffing and workflows. We will evaluate the needs – operational, financial and missional. We will then discuss staffing models that address these needs, and redesigning workflows based on the human capital management system (Staff/workforce) that is consistent with Health Center core values, reflective of its mission and strategic goals, clear in its purposes flexible in its implementation. The session will include a case study of a CHC’s human capital alignment and optimization process. The operational goals are, attract, develop and retain a diverse, workforce that is continually learning and expanding its capacity to shape the healthcare future and nurture a culture of integrity and excellence that encourages initiatives and that promote a healthy work-life environment.