Want to boost patient satisfaction scores and ensure you receive 100 percent of your government reimbursements? One of the best ways to drive clinical excellence, improve the patient experience, and ensure their return if they need care again is to make sure your employees are engaged. As Towers Watson's research shows, when you create an engaging work experience, it improves patient satisfaction and quality of care outcomes. Currently, however, this is a challenge for many U.S. healthcare providers: (a) 56% of healthcare workers are disengaged, meaning a large proportion of employees feel disconnected from their employer and its goals, and unsupported in doing their jobs well; and (b) 43 percent of disengaged healthcare workers are interested in other employment options versus 17 percent of engaged workers. How do you inspire employees to get off the sidelines and get into the game? Jill Christensen has uncovered four simple principles to turn your disengaged workforce into a unified high-performing team, resulting in increased profits, patient satisfaction, and employee retention.
Identify the "Number One" reason employees don’t engage and why that’s important to you.
Understand the leadership skills you need to possess to stage an employee engagement revolution.
Identify a practical four-step process you can apply immediately to re-engage your employees.