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2017 Financial, Operations Management / IT Conference

IThD2 - Developing Your Skills as a Patient-Centered Manager

Oct 26, 2017 2:00pm ‐ Oct 26, 2017 3:30pm


Managers play a key role in creating a patient-centered experience. This session will give managers an action plan to redesign their management style so their processes are truly patient-centered. Managers and administrators will leave with the ability to give constructive, objective, data-driven feedback to employees that will immediately start transforming their patient experience.

  • Complete a self-assessment for patient-centeredness.
  • Develop measures for patient-centered management you can immediately apply.
  • Use your self-assessment to develop an actionable plan to measure your employees’ performance using patient-centered data.


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