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FOM/IT 2022

ISuC2 - KPIs for the New Normal

Oct 30, 2022 1:45pm ‐ Oct 30, 2022 3:00pm

Credits: None available.


Health center finances changes substantially during COVID. Patient service revenue declined, grant revenue increased, and staffing patterns and compensation were disrupted. As health centers move forward in the post-COVID period, they will need to evaluate metrics of their performance. This session will cover Key Performance Indicators (KPIs) that health centers should use today and in the immediate future. These measures will focus on cash, revenue composition, drivers of patient service revenue, and staffing. We will also discuss how to interpret these measures and incorporate them into financial planning.



  • Gervean Williams, MS, MIT, Director, Finance Training and Technical Assistance, NACHC


Credits: None available.

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