During COVID, HRSA has continued to monitor and assess Health Center Program Compliance via virtual Operational Site Visits and its updated Health Center Program Site Visit Protocol. For health center administrators and staff, preparing for these episodic assessments can be time-consuming and stressful. In these challenging times, it is imperative for health centers to create and implement systems that promote continuous compliance and that ultimately serve as the foundation for health center excellence.
This session will feature the perspective of independent consultants who work as OSV reviewers and have unique insights on how to prepare for the OSV and create systems that lead to continuous compliance. The session will offer a practical overview of the Health Center Program requirements, HRSA’s Health Center Program Compliance Manual and Site Visit Protocol (updated in May 2021); insights on how to navigate the Virtual OSV process; and potential pain points and common areas of conditions/findings. Strategies for preparing your board and health center and steps your center can take to ensure continuous compliance will also be highlighted.
Describe HRSA’s process and tools for assessing compliance with the Health Center Program Requirements.
Implement specific strategies or processes for ensuring continuous compliance and performance improvement.
Identify at least three pain points found through the OSV that health centers can proactively address in order to achieve operational excellence.