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2021 FOM/IT - Hybrid

IWA3 - Moving Towards the Perfect Panel Size: A Defined Empanelment Model

Oct 20, 2021 3:15pm ‐ Oct 20, 2021 4:30pm


Session presenters will share an empanelment policy and its procedural methodology as strategized by the interdisciplinary Patient Access Committee of Neighborhood Family Practice (NFP). Specific detail will reveal the formation of NFP’s ideal panel size through the collaboration of its departments of Human Resources, Finance, Operations, and Clinical Leadership. After exploring and determining useful appointment and patient metrics to confirm the validity of NFP’s model, further elaboration will detail the procedure designed to achieve and maintain an ideal patient panel. Finally, outlined will be the process which compares and evaluates each clinical care team’s current panel capacity with patient demand across each access point to assist future budget and staffing decisions.

Learning Objectives:
  • Define the perfect panel size.
  • Develop an empanelment procedure.
  • Forecast staffing need to meet patient demand.


  • Terry Byrne, MBA, MJ, FACHE, Vice President, Operations, Neighborhood Family Practice
  • John Jason, MBA, Site Manager & Patient Advocate Manager, Neighborhood Family Practice

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