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Practical Art of Health Center Operations 2021

RTO3 - Reimagining the Front Desk

Feb 23, 2021 3:45pm ‐ Feb 23, 2021 5:00pm


Participants will have a greater understanding of how to redesign front desk operations to accommodate virtual patient engagement, strategies to deescalate customer interactions and how to access and rectify patient dissatisfaction and how to utilize data to improve the overall patient experience through improved front desk operations.


  • Kellie Medious, Sr. Director, Patient Access Operations, Erie Family Health Center

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