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2020 Financial, Operations Management / IT (FOM/IT) Virtual Conference

IWC2 - The Search for an Electronic Patient Engagement Tool That Meets Health Center’s Needs

Oct 21, 2020 12:00pm ‐ Oct 21, 2020 1:00pm


Health Centers have seen a boom of available electronic patient engagement tools promising everything from decreasing no shows to improving patient self-registration and screening. Throughout 2020 health centers have been increasingly interested in adopting patient engagement tools to reach patients at home and minimize waiting room time to keep everyone safe. Knowing whether these tools will succeed in health centers, where patients may have more complexity and budgets may be leaner, is an ongoing challenge. To this end, HITEQ along with several HCCN Partners, interviewed a number of health centers and vendors about the use of electronic patient engagement tools. This session will share with you the results of those interviews, key lessons learned, and some tips as to what you may want to look for when considering these tools for your health center.                   

Learning Objectives:
  • Define electronic patient engagement.
  • Provide an example of what need electronic patient engagement can address in a health center.
  • Identify at least one strength and one weakness to consider in an electronic patient engagement tool.


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