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2020 Financial, Operations Management / IT (FOM/IT) Virtual Conference


IWB1 - Building and Leading Resilient Teams


Oct 21, 2020 10:00am ‐ Oct 21, 2020 11:00am

Description

A resilient team is able to effectively respond to unforeseen challenges and agilely pivot when confronted with crisis. These teams are made up of confident and self-managed individuals able to focus their attention on the right things at the right time. They are better equipped to perform in an environment of continuing uncertainty and uncontrollable change. Decisions must be made in the moment. Leaders need to be adaptive and, often working remotely, trust the actions of their work force on the ground. They must strengthen the environment that supports their front-line teams who need to be present and, despite challenges, adversity and constant changes, meet the needs of the organization and take care of patients as well as themselves. During this session we will discuss factors that define resilience, the unique components of a resilient team and steps for development. Take away tools to improve communication and build trust, build adaptive leadership skills and engage diverse perspectives and increase inclusivity across your organization.

Learning Objectives:
  • Increase your understanding of the 7 Cs of resilience and how that translates to your team member’s resilient factors, as well as how to mitigate obstacles in development.
  • Develop key communication skills to support resilience and an organization that responds thoughtfully, not reacting emotionally, to change, challenges and crisis both effectively and with empathy.
  • Learn the principles of adaptive leadership and how to apply the framework.

Speaker(s):

  • Cheryl Petersen, MBA, Chief Financial Officer, East Valley Community Health Center

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